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Business IQ
Take our quiz to help spot your online security gaps
As your tech and operations change, so do your risks online. Check your online security readiness with our free five-minute quiz.
Customer ExperienceAre outdated processes costing you time, money and well-deserved downtime?
Understand how digital technologies can help your business lighten the load and do more with less in our latest Telstra Business Intelligence report.
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Shipping and delivery fundamentals: How to choose a shipping cost method
If you’re selling a product online, shipping and delivery (and the communications around these things) are a crucial part of a customer’s experience of your business. In this four-part series, we look at how you can meet customer expectations when it comes to shipping and delivery. Here, we cover five of the most common methods to calculate shipping charges and how to pick one that’s right for your business.
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Latest Articles
Call spoofing: How scammers are using your phone number for fake calls
Sep 21st 2021-
Could third-party platforms help you reach new markets?
Sep 16th 2021 -
How Shine Drink developed an effective website
Sep 2nd 2021 -
How to manage wellbeing in the age of remote work
Aug 18th 2021 -
How to manage tech challenges when working remotely
Aug 6th 2021
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Business IQBusiness IQ
Watch out for COVID-19 remote work scams and phishing
Cybercriminals are targeting staff ordered to work from home amid the COVID-19 pandemic, with convincing phishing emails that reference the victim’s workplace.
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TrendsTrends
'Buy now, pay later': Could it help boost your business?
Today, the way your customers expect to book and buy online is more diverse than ever. As a small or medium business, this brings a new opportunity to strengthen your online pr...
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Customer ExperienceCustomer Experience
Keep customers happy and maintain your work-life balance: Virginia Martin, founder of Búl
Customers might be making enquiries about your business around the clock, but you don’t need to trade your well-earned downtime to be helpful and responsive. Virginia Martin, f...
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Nominate yourself for the Best of Business Awards.
Celebrating exceptional small and medium-sized businesses moving Australia forward. Nominate your business today for the Telstra Best of Business Awards.
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Test your online health. Check how your website and online brand rates.
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TechTech
Call spoofing: How scammers are using your phone number for fake calls
Fake calls are on the rise - and perpetrators are using old tricks in new ways. One popular tactic is “call spoofing”, where real phone numbers – sometimes even yours – are being used to scam others. Here’s how it works and how to stay safe.
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TechTech
How 5G could help grow and transform your business
In Telstra’s recent Business Intelligence survey, small and medium business owners were asked about the technologies they think will impact them in the future. ‘Cloud’ (28%) an...
TechTechWhy and how to use the 3-2-1 strategy for data back-ups
Have you ever lost a digital file worth hours of work because of a program crashing or something going wrong with your computer? Or been a victim of ransomware, where hackers b...
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TechTech
Protecting your business with tech
When running a business, you should consider how you are protecting your assets – both physical and digital. There are tech solutions that can help keep your business secure.
TechTechSecuring personal devices in the age of remote work
The rise of remote working is making bring your own device (BYOD) practices more popular than ever – but with more devices in your business network comes the need to keep up wi...
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GrowthGrowth
Could third-party platforms help you reach new markets?
Online marketplaces, food delivery apps and task-oriented platforms are rapidly changing the way consumers interact with businesses. These third-party platforms may offer oppor...
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GrowthGrowth
Don't assume you know your customers
Researching your market before launching a business is a must-do, but how well do you know the niches within your industry? Read on to find out why you must keep rethinking you...
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GrowthGrowth
Understanding how to scale a business | Telstra Smarter Business
Plan for the future and make sure your business can adapt to change as we explain the importance of scalability Business models can be split in to two overarching categories: s...
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GrowthGrowth
Is it time to rethink your prices?
In this increasingly competitive environment, businesses are increasingly on the search for ways to increase profit margins. Here are two simple but effective strategies to hel...
GrowthGrowthMoving to a digital dispatch is the best thing Fiedler Brothers Plumbing has ever done
Todd Fiedler is the first to admit that he was reluctant about the idea of digitising his job dispatch system. Now he thinks it’s the best thing he’s ever done.
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ProductivityProductivity
Working flexibly - the remote working technology you need
Working flexibly is today’s norm. The Covid-19 pandemic has forced millions of people around the globe to work from home. And, without the combination of today’s remote working...
ProductivityProductivityHow to manage tech challenges when working remotely
With the rise of remote and flexible working, it’s important for businesses to consider how they’ll manage tech support from afar – and help prevent tech challenges in the firs...
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ProductivityProductivity
Five ways to create a great remote working team
Driving the performance of remote teams requires much more than simply handing out computers and collaboration tools. The key is to empower your remote staff to work effectivel...
ProductivityProductivityYour 5-step guide to digitising your business
Kickstart your business’s digital transformation with our quick guide. Discover the five essential steps that can help your business thrive online in 2021 and beyond.
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ProductivityProductivity
Securing your business’s remote access: 3 things to consider
Providing remote access to business resources has the potential to improve productivity and performance, but the benefits of these rewards can be compromised if security isn’t properly addressed.
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Business IQBusiness IQ
How to prepare your small business for a cyber security health check
Cyber security, or technology in general, may or may not be your jam but as a small business, ensuring your digital space is secure and knowing how to prevent cyber attacks for your and your customers’ sake is pretty important.
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Business IQBusiness IQ
Quick 5: Data back-ups explained
For all businesses, failing to back-up data can have drastic consequences. Here are five back-up essentials you need to know about. Backing up your data may seem a mundane tas...
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Business IQBusiness IQ
How-to: Leverage your customer data for business success
Data science is big news, with many consultants promising that big data holds the key to business success. Here’s how you can keep up, even if your budget is low. For busy smal...
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Business IQBusiness IQ
What is a VPN and do you need one?
If regular news of high-profile cyber-attacks across the world teaches us anything, it’s that every business, regardless of size, needs to take its security more seriously. T...
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Business IQBusiness IQ
How-to: Choose the right cloud model for you
Did you know 65 per cent of Australian organisations experienced a major disruption due to a cyber breach last year? It can be an ongoing challenge to maintain your business’s ...
More News
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TechTech
How 5G could help grow and transform your business
In Telstra’s recent Business Intelligence survey, small and medium business owners were asked about the technologies they think will impact them in the future. ‘Cloud’ (28%) an...
-
ProductivityProductivity
How to manage tech challenges when working remotely
With the rise of remote and flexible working, it’s important for businesses to consider how they’ll manage tech support from afar – and help prevent tech challenges in the firs...
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Business IQBusiness IQ
3 essentials to keep your digital platforms up to date
As part of Telstra’s partnership with Small Business Australia, Executive Director Bill Lang shares three quick, practical tips to help small and medium-sized businesses stand ...
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How Shine Drink developed an effective website
Steve Chapman is the CEO and co-founder of Shine Drink, Australia’s first line of nootropic drinks. When the brand launched in 2017, Steve made an early commitment to creating ...
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GrowthGrowth
Could third-party platforms help you reach new markets?
Online marketplaces, food delivery apps and task-oriented platforms are rapidly changing the way consumers interact with businesses. These third-party platforms may offer oppor...
-
TechTech
Call spoofing: How scammers are using your phone number for fake calls
Fake calls are on the rise - and perpetrators are using old tricks in new ways. One popular tactic is “call spoofing”, where real phone numbers – sometimes even yours – are bei...
