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Welcome to Telstra Business Intelligence.Find out how technology is shaping customer expectations and what it takes to succeed online.

The digital landscape is evolving rapidly, shifting the way customers interact with businesses online. Are you keeping up with the pace of change?

Our series of free insights reports is here to help. With independent research, advice from leading experts and case studies about real businesses just like yours, Telstra Business Intelligence aims to arm you with the knowledge and resources your business needs to thrive online.


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“Small businesses can be at risk due to having disparate solutions that aren’t integrated. Increasing complexity and fragmented solutions provide cracks that can enable security breaches more easily.”

Samantha Zammit - Microsoft

"We have over 40,000 active small to medium-sized businesses currently on our platform, so the shift to ‘buy now, pay later’ is having a significant impact.”

Katrina Konstas - Afterpay

“Whether it’s a website, social media or, even better, both, an online presence is an asset to get discovered by customers.”

Melinda Petrunoff - Facebook

“Delivering outstanding service and knowing your customer is what gives small business an advantage over big spending, larger competitors.”

Kevin Doyle - Salesforce