“Delivering outstanding service and knowing your customer is what gives small business an advantage over big spending, larger competitors.”

Kevin Doyle - Salesforce

“The delivery experience starts at the checkout. Make sure you give your customers choice and are upfront about shipping costs, delivery timeframes and your return policies.”

Ben Franzi - Australia Post

“We have over 40,000 active small to medium-sized businesses currently on our platform, so the shift to ‘buy now, pay later’ is having a significant impact.”

Katrina Konstas - Afterpay

“A data strategy that is led by clear goals around improving the customer experience can be a powerful tool in building stronger relationships with your customers.”

Ryan Murtagh - Neto

“Testing 5th Tile: Delivering outstanding service and knowing your customer is what gives small business an advantage over big spending, larger competitors.”

Test Author - Test Company