Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Awards Business Tools Subscribe Tech Enquiry
Business IQ

Exploring the key findings of the Telstra Security Report 2019

Smarter Writer
Smarter Team

The Smarter Team is made up of business and technology journalists who write to offer insights to small and medium businesses about technology, business know-how and emerging trends.

Smarter Writer
Smarter Team

The Smarter Team is made up of business and technology journalists who write to offer insights to small and medium businesses about technology, business know-how and emerging trends.

Every year the Telstra Security Report looks at the most pressing security issues facing Australian businesses – from the smallest corner stores to the biggest high-rises. In 2019, the report takes the theme of ‘Managing risk in a connected world’. Below we go through some of the key findings, and what they mean for your business.

corner of the globe with blue lines connecting areas

Connectivity and technology continue to expand and develop every day, and Australian businesses use these advancements to be more mobile, efficient, and reach new markets locally and internationally.

The Telstra Security Report 2019 follows a year of high profile cyber security breaches that have littered the news cycle. There’s been big changes to the Privacy Act 2018, in particular the arrival of its key requirements: the Notifiable Data Breaches Scheme, which has implications for businesses of all sizes. 

The statistics of the report tell us that breaches and security incidents are on the rise. Some 65 per cent of Australian businesses surveyed were interrupted by a breach in the past year, and 89 per cent say they've had breaches go undetected. This aligns with cyber security expert Matthew Wilson’s claim, published in his column for Smarter, that all businesses have experienced a breach whether they know or not.

Planning for the future    

Cyber security isn’t solely an IT concern anymore and should be managed like any other part of the business. Senior managers and board members need to be aware of security protocols, policies and escalation procedures.

Planning your security procedures is the first step to keeping your business safe in the case of a breach.

As your business grows, you may be looking to expand internationally. Being aware ofthe security requirements overseas and how to protect your data in transit is essential.

Read "Cyber Security: A Failure To Plan Is A Plan To Fail"

New obligations under the Notifiable Data Breaches Scheme

During 2018, several new regulations came into effect in Australia and internationally. 
Since the introduction of the Notifiable Data Breaches Scheme and the General Data Protection Regulation (GDPR), 55% of organisations surveyed believe they have been fined for being in breach of such legislations. 
Read: Compliance and Privacy in Telstra Security Report 2019

Cyber security is a human challenge

If it isn’t just an IT concern, whose concern is it? The quick answer is: everyone.
Human error – often caused by inadequate business process and employees not understanding their organisation’s security policies. 
Read: Homegrown tech entrepreneur Matthew Wilson on the human side of cyber security

The cyber threat dictionary    

Cyber-attacks are becoming increasingly more common as devices connect to the Internet of Things (IoT). Every connected device is a possible entry point to your protected data and business details. A study by Qualys, referenced in the Cisco 2018 Annual Cybersecurity Report, found that 83 per cent of IoT devices scanned (e.g. HVACs, door locks, alarms), had critical vulnerabilities.

We aren’t just protecting against viruses anymore and today we need to be aware of more than malware, ransomware, and phishing. There are new challenges emerging all the time, like crypto mining, advanced persistent threats, and cloud security considerations.

Every member of your staff needs to be aware of the possible threats and be familiar with how your business prepares your network defences. 

Read: Cyber Security Threats: What You Need To Know

The cybercrimes you need to know about

Espionage isn’t just for movies and cyber activism doesn’t have to be a guy in a darkened basement. Understanding the types of cybercrime prevalent today is the best way to understand how your business needs to be protected. In the report, 63 per cent of global and 65 per cent of Australian respondents reported their business was interrupted due to a security breach in the past year.

Traditionally, big businesses were seen as targets for cybercrime due to their large client lists and big bank accounts. But today every small business could be seen as an easy target for information and data theft.

Learn about the different cybercrimes and the effect that they can have on your business so that you are prepared to protect and react to save your data if needs be.

Explore: Security Threats and Trends in Telstra Security Report 2019

Detection and response are key

The top two security challenges globally, for organisations surveyed, is timely detection and incident responsiveness and the impact of new technologies.

An essential tool to counter a threat in a timely manner is an incidence response plan. However, from the data sampled in the report, 1 in 4 Australian businesses don’t have and don't know if they have such a plan in place to deal with damaging cyber-attacks when they happen.

Read: Cyber security: Is your business cyber-secure? Take our interactive quiz

Being secure in finance   

Protecting businesses and customers’ personal financial information is a huge issue that touches most of Australia – and the finance industry deals with some of the most highly protected data the world over.

Past years have seen cyber-attacks target credit cards and debit cards, but this year the trend has swung toward the theft of personal information and identity details. As this data becomes more heavily digitised and easily shared, identity protection becomes even more of an issue.

By being aware of how to keep not only your data safe, but the data of your business too, your employees and your customers can ensure you steer clear of problem areas.    

Steps you can take today

While you take the time to pour through the report and make plans for the future, there are positive steps you can take in the next 5 minutes.

Read: 5-minute fixes for your cyber security

Download Telstra’s Cyber Security Report 2019

Find out more

Open for business sign
How-to: Keep your business thriving during COVID-19

Australian businesses are adapting to life in the time of COVID-19. With some quick thinking and a little ingenuity, businesses across the country are finding opportunity in th...

Cat Webb of Good Times Pilates
Responding to COVID-19: A Q&A with Cat Webb, owner and operator of Good Times Pilates

Good Times Pilates in Melbourne’s inner-north is more than just a place to work out. If you’ve been before, you’ll remember the delightful scent, the quality service and the su...

William On Shippit
Responding to COVID-19: A Q&A with William On, CEO and co-founder of Shippit

Shippit is a technology platform that powers delivery for retailers across Australia, connecting e-commerce stores with courier companies. When the realities of COVID-19 struck...

Man smiling working from home
Make working from home work for you

Turn your home office into a productive hub by dressing the part, utilising time-saving technology and maintaining work-life balance. If you have the right building blocks in p...