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Customer Experience

Customers are at the heart of any business. Positive customer engagement can increase your business’ appeal and boost long-term customer satisfaction. Explore advice on how to take customer feedback and turn it in to constructive change to improve your business.

Customer Experience
Customer Experience

Five unexpected ways to build customer loyalty

As consumer expectations of businesses grow, creating loyal customers is more important than ever. Here, we look at five unexpected ways you can impress your customers that go beyond customer service.

Customer Experience
Customer Experience
Shipping and delivery fundamentals: Managing shipping times and supply chain

Not so long ago, online shoppers were happy to wait 10 days to have a package delivered. But the level of service expected from businesses when it comes to delivery speed and c...

Customer Experience
Customer Experience
Quick guide: Payment options to increase your revenue

Offering a variety of payment options can help to boost your revenue. But how do you know what transaction systems work best for your business and your customers?