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Customer Management

Good customer relations are the foundations of good business. After all, happy customers are more likely to be profitable ones. Discover tips and useful tech tools to build a solid relationship management strategy to support your growing business.

Customer Experience
Customer Experience

Customer Experience Customer Management

Keep customers happy and maintain your work-life balance: Virginia Martin, founder of Búl

Customers might be making enquiries about your business around the clock, but you don’t need to trade your well-earned downtime to be helpful and responsive. Virginia Martin, founder of Melbourne fashion label Búl, relies on self-service online tools, automated tech and sharing the load with her team to make sure she maintains her work-life balance...

Customer Experience

Customer Experience Customer Management

Customer Experience
Most Popular Payment Methods | Telstra Smarter Business

Cash is rare, in-store transactions are quicker and contactless, and ‘buy now, pay later’ platforms are rapidly growing in popularity both online and off. Here, we look at thre...

Customer Experience

Customer Experience Customer Management

Customer Experience
Exceptional Customer Service in the Digital World | Telstra Smarter Business

Here, we learn how one online business uses the advantages of digital technology to enhance its customer service.