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Moving to a digital dispatch is the best thing Fiedler Brothers Plumbing has ever done

Stuart Ridley
Business and Technology Journalist

Stuart Ridley is the Smarter Business™ Print Editor and has covered trends in small business, tech and marketing for two decades

Stuart Ridley
Business and Technology Journalist

Stuart Ridley is the Smarter Business™ Print Editor and has covered trends in small business, tech and marketing for two decades

Todd Fiedler is the first to admit that he was reluctant about the idea of digitising his job dispatch system. Now he thinks it’s the best thing he’s ever done.

How technology helped the Fiedler Brothers manage staff and improve efficiency

When Todd bought the plumbing business from its previous owner three years ago he inherited a work dispatch and accounting system that relied on mobile phones and printed job cards. It was bearable for the previous owner, but Todd wanted the business to pursue a wider range of work. The system became chaotic and the business began to drown in paper. “It was a nightmare for that first 12 months. I was just losing the plot with the paper. I couldn’t keep track of jobs and I couldn’t find jobs. People would be ringing me up saying, ‘Todd, you haven’t sent us a bill’. I’d be asking ‘for what job?’” Todd recalls.

On top of invoicing issues, the bookkeeper was spending up to 30 hours a week manually entering invoices into Fiedler’s accounting system.

Using smartphones and tablets with a tradesman is just a dream. Being with Telstra gives us the peace of mind that we’ve got the coverage and the service that we need, so they’ve got everything at their fingertips.

- Todd Fiedler, Fiedler Brothers Plumbing
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