Balance breeds loyalty
Having leaders who “walk the talk” is one of the best ways to create a truly flexible workplace. Harriet Warlow-Shill, a Principal at Tisher Liner FC Law (which recently incorporated Warlow-Shill’s firm KWS Legal, a 2014 Telstra NSW Business Awards finalist), sees her children as her “biggest client”, so it’s no surprise the her erstwhile firm was a hive of highly talented and productive parents.
“You get more loyalty from staff when you fit in around their lifestyle. We [had] a kid’s space in our Melbourne and Sydney offices, with a good hour of entertainment for kids up to the age of 12 years old.
“Allowing men and women to balance their careers and home life should be taken 100 per cent seriously. It makes no difference to the client because they still get a timely and quality service, but it makes a huge difference to that family.”
The power of diversity
Harriet says gender and cultural diversity was an integral part of her business success.
“At times our staff [had] been almost exclusively men or women but we always [found] ourselves yearning for a gender balance. Having that balance brings greater perspective and makes for a more productive team.
“Diversity in all forms makes for better quality legal thinking, thus a better quality product. Staff are happier because they are accommodated and as a result they excel at their work.”
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Originally published 13th March 2015. Updated 5th August 2019.
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