Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Awards Business Tools Business Intelligence Subscribe Tech Enquiry
Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Big corporates often talk about the benefits of flexible working. Now, some of Australia’s most successful small and medium businesses are jumping on-board and finding that attracting top talent is just the tip of the iceberg.

Woman sitting on lounge chair

Balance breeds loyalty

Having leaders who “walk the talk” is one of the best ways to create a truly flexible workplace. Harriet Warlow-Shill, a Principal at Tisher Liner FC Law (which recently incorporated Warlow-Shill’s firm KWS Legal, a 2014 Telstra NSW Business Awards finalist), sees her children as her “biggest client”, so it’s no surprise the her erstwhile firm was a hive of highly talented and productive parents.

“You get more loyalty from staff when you fit in around their lifestyle. We [had] a kid’s space in our Melbourne and Sydney offices, with a good hour of entertainment for kids up to the age of 12 years old.

“Allowing men and women to balance their careers and home life should be taken 100 per cent seriously. It makes no difference to the client because they still get a timely and quality service, but it makes a huge difference to that family.”

The power of diversity

Harriet says gender and cultural diversity was an integral part of her business success.         

“At times our staff [had] been almost exclusively men or women but we always [found] ourselves yearning for a gender balance. Having that balance brings greater perspective and makes for a more productive team.

“Diversity in all forms makes for better quality legal thinking, thus a better quality product. Staff are happier because they are accommodated and as a result they excel at their work.”

You've got the team, now get the tools

A diverse and happy team, in a positive work environment, is arguably the strongest of business assets. Giving them the best tools in the business should be a priority.

Discover the latest range of apps, and technology solutions now.

Originally published 13th March 2015. Updated 5th August 2019.

Are you looking to make your team as strong as possible?

Discover resources, reports and insights to help you achieve your goals.

Find out moreAre you looking to make your team as strong as possible?

Telstra Business Intelligence Report 2020 on Digital Marketing
Introducing Telstra Business Intelligence 2020

While no two small or medium-sized businesses are identical, there’s one thing that most share – a scarcity of resources. When you’re overseeing daily operations, it can be cha...

Delivery person receiving take out food
Hospitality goes digital: 3 ways venues are adapting to COVID-19

Social togetherness is the essence of the hospitality industry. When this core ingredient was taken away from cafes, bars and restaurants, many were forced to change their usua...

Man types on laptop
Customer Experience
Customer Experience
How exceptional customer service translates to the digital world

Finding – and keeping – your competitive edge as a business is a tricky affair. If you’ve made a recent pivot to online trade, the way you interact with your consumers has like...

Making a video on a smartphone
Customer Experience
Customer Experience
Small businesses are bigger with video

It’s no secret that video is an excellent medium to deliver a marketing message. Whether your objective is brand awareness, product education or sales, nothing captures attenti...