Branko Miletic
Technology Journalist

Branko Miletic is a journalist with 15 years experience specialising in IT and general business issues

Branko Miletic
Technology Journalist

Branko Miletic is a journalist with 15 years experience specialising in IT and general business issues

Running a franchise can have significant benefits, but managing staff across multiple premises can prove challenging. However, technology may have an answer.

According to the Franchise Council of Australia, franchising is estimated to be worth about $144 billion. All up, it is estimated that there are over 460,000 people employed directly in franchising nationwide, with 45 per cent of franchises selling online.

That’s a lot of businesses, employees and customers that rely on mobile and fixed-line networks to get down to business.

A ladder leads to a cloud

Keeping competitive

Franchising has revolutionised retailing by helping small businesses compete against the large corporations that still dominate Australian retailing, but the fact remains that many franchises are just that: small-to-medium business.

This means there is less likelihood of an army of IT support or instant access to computer specialists to keep the business online and on-target.

Support from third-party IT solutions partners is not only important for day-to-day transactions and administration; it’s also imperative for the future growth and viability of many franchise chains.

With many franchises in Australia being food or beverage retailers, technology can be a side of the business that isn’t their natural focus, making a reliable business IT partner with a national network even more crucial.

A network of performance

Whether a franchise operates in one or multiple locations, Telstra’s Business Performance Network allows staff to connect using high-speed data services across robust IP networks, enabling effective communication.

It also provides security to protect your data and business networks with built-in authentication and state-of-the-art firewall services.

With Telstra operating Australia’s largest IP and mobile network, the benefits for franchise owners are many.

In Annangrove, northwest of Sydney, The Friendly Grocer franchise owner Harshil Pindoria has experienced the benefits first-hand.

“By being part of Telstra’s Business Performance Network, we’ve found that we get better connectivity and a much better level of customer service,” he says.

“Telstra also responds very quickly if there ever is a problem. Once, when our POS system was down, the Telstra technician came out here in under two hours - and we’re 45kms from the city.”

Flexibility leads to results

You’ll have the flexibility you need to tailor network bandwidth to the needs of your business locations now and in the future. With options up to 20Mbps services for smaller sites and up to 100Mbps for large sites, you can easily manage current demand and future growth with a single network bundle.

This allows the prioritisation of IP telephony and video conferencing, providing franchise chains with a consistent user experience.

The service also gives franchise owners the option to self-manage and service their sites with other IT departments, using management services across multiple locations and integrating field sites into an IP network by using the Telstra Mobile Network.

A silver lining

Many franchise networks rely on cloud-based storage services for a range of their point-of-sale (POS), customer relationship management (CRM) and back-end inventory management systems.

These cloud-based software suites and other software as a service (SaaS) modules all require stable, secure cloud hosting and storage with 24x7 access.

While there is no ‘one size fits all’ cloud service, Telstra offers a choice of cloud services and providers, delivered over highly secure and cloud-ready networks.

With the flexibility, performance and reach to deliver services to franchise employees and customers wherever they may be, Telstra’s Business Performance Network allows franchise owners to concentrate on growing their businesses and capturing new markets.

Looking to streamline your management and help reduce costs?

See how Telstra Business Performance Network can help here.

Find Out MoreLooking to streamline your management and help reduce costs?

Virginia Martin founder of Búl
Customer Experience
Customer Experience
Keep customers happy and maintain your work-life balance: Virginia Martin, founder of Búl

Customers might be making enquiries about your business around the clock, but you don’t need to trade your well-earned downtime to be helpful and responsive. Virginia Martin, f...

Woman shopping online
Customer Experience
Customer Experience
5 things customers expect from your business online

Do you know which online features customers think are important when dealing with businesses online? Research shows that you may be underestimating these five things.

Man using tablet in stockroom
Business IQ
Business IQ
The fundamentals of online security planning

Protecting your business online requires more than set-and-forget antivirus software. In an increasingly digital world, planning and strategy are key for keeping your business ...

Man using tablet in stockroom
Productivity
Productivity
Your 5-step guide to digitising your business

Kickstart your business’s digital transformation with our quick guide. Discover the five essential steps that can help your business thrive online in 2021 and beyond.