The importance of happy staff

Never overlook your staff

Chapman, who has a wealth of experience in management, knows all too well the importance of keeping your employees happy. Small business owners invest a lot of time, energy and money in customers and clients. They ensure they’re always satisfied and content. But sometimes, staff are overlooked.

“I’ve worked for places that have taken staff for granted and treated staff poorly. And that generally flows through into the business’ bottom line,” he says.

“It’s essential that staff feel appreciated, they need to feel welcomed, they need to feel they’re getting a pat on the back for the work they’ve done. Like most other sectors, tax consultants are relatively thin on the ground, not that many people are qualified to do tax returns, so it’s important we maintain a workforce.”

'Thank you' goes a long way

Employees don’t always need financial incentives to feel valued: there are plenty of other ways to say that all-important thank you.

“After the tax season we hold functions in each district to say thanks to all of our staff. It’s an opportunity for them to let their hair down for a few hours, have a few drinks and get to know their colleagues – not just in their offices but also in their districts.

“H&R Block also offers awards for the best performing office. This brings teams together and builds relationships resulting in productivity and efficiencies,” Chapman adds.    

“It’s clear where staff do feel appreciated and where they get recognised, it enables greater staff retention, higher staff morale, and that turns into an increase in productivity and increased profitability. So it’s a win-win all around.

“It’s good for business, good for productivity, good for workplace morale – it’s important to look after our people."

Mark’s top tips

1. Incentivise: From parties to awards, give your staff something to work towards.
2. Congratulate: Let your staff know when they have gone above and beyond.
3. Invest: During peak periods, hire contractors to help elleviate the workload from full time staff.

Originally published 3rd June 2015. Updated 2 August 2019.