Published: January 12th 2016
Help drive the customer experience by unlocking data from purchase histories, social media statements, demographics, transactions and interactions. Give your sales team role-specific insights and access to consumer data across multiple devices and applications, to build personalised customer relationships.
Do you know which online features customers think are important when dealing with businesses online? Research shows that you may be underestimating these five things.
We uncover the financial, reputational and emotional impacts faced by two small Aussie businesses that have been victims of an online attack.