Tech

Answer the call or potentially miss opportunities

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

Recent research shows that businesses are missing opportunities because they are missing calls. But DOT (Digital Office Technology)™ can help.

Ted Tollfree sitting on the phone, working on a tablet on a tram.

For many businesses, improving their customer service can be an ongoing challenge, but answering calls sits at the top of customer service 101: a simple, yet highly effective way for businesses to convert better, and potentially more.

For many businesses, improving their customer service can be an ongoing challenge, but answering calls sits at the top of customer service 101: a simple, yet highly effective way for businesses to convert better, and potentially more.

But research shows that it may not be that easy, due to varied needs from customers. For instance, 40 per cent of people prefer to call in the morning, while 43 per cent prefer afternoons. Almost a third of customers will hang up after five minutes on hold, while half think lowering hold times would “vastly increase” customer service.

The solution then, is being on call all the time – especially since more than half of consumers prefer the phone to get help.

For time poor business owners and staff, DOT can help. With simultaneous ringing, Voice2Email and Remote Working software, DOT gives businesses more flexibility and capacity to respond and convert leads.

We’ve compiled the highlights into the below infographic:

infographic on telstra dot (digital office technology)

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