Thomas Foods International’s legacy phone system was a traditional PABX system, which was a hindrance to the company. Matt Kruschel, CIO, said that with the business expanding, the company needed to explore ways of modernising its communications systems to optimise its productivity and efficiency. He believed unified communications (UC) was the way to go and looked at implementing an IP enabled, UC solution.
The company’s preferred supplier for their mobile and IT requirements is the Telstra Business Centre Wayville, located in SA.
In our business we live and die by the telephone. The production environment is very harsh, so we needed to have robust, scalable and future proof telephony solution that combined digital, IP and analogue capabilities.
Thomas Foods International chose NEC’s SV8100 IP Communications Server. This system enables them to deploy a combination of IP, digital and analogue circuit switched technology including 40 IP, 40 digital and 45 analogue services at its Murray Bridge site.
“We didn’t need the ‘Taj Mahal’ package that many vendors were offering. The NEC solution has allowed our company to start small and add on features when we need to.”
The SV8100 has streamlined communication for Thomas Foods International with its suite of features and applications. It has enabled staff to work more efficiently by ensuring seamless internal and external communications.
“The voicemail and unified messaging features have reduced the number of missed calls we receive; we are much more on the ball than before. It means we can work faster and respond to people quicker.” Telstra Business Centre Wayville sold the solution as part of a Telstra Business System bundle, which has allowed Thomas Foods International to reduce its line rental and maintenance and call costs.
“Having our sites linked into the one system will streamline our communications even further. It will also allow us centralise our communications, making it easier for us to maintain as well as reducing our operating costs,” Matt said.